Responsible Gaming at 1qqq

1qqq's Commitment to Player Welfare

At 1qqq, gambling is meant to be entertainment — a way to enjoy cricket match odds, fishing games or live tables during your free time. It stops being entertainment the moment it creates financial stress, harms relationships or takes over your daily routine.

1qqq operates a set of practical tools and clear rules so you can keep gambling in that entertainment zone. This page explains every tool, how to use it and who to call when you need outside help. We encourage you to read it once, then bookmark it.

Signs That Play May Be Becoming a Problem

Problem gambling rarely announces itself. It tends to grow through small changes in habit. Ask yourself honestly whether any of the following apply to you.

• You deposit more money than you planned, or more than you can afford to lose.
• You chase losses — betting more after a losing session to try to win back what you spent.
• You feel irritable or restless when you stop playing.
• You hide your gambling activity from family or friends.
• You borrow money or delay bill payments to fund gambling.
• Gambling feels like a way to escape stress, worry or boredom rather than something you enjoy.
• You spend more time thinking about your next session than about other parts of your day.

Control Tools Built Into Your 1qqq Account

Every registered 1qqq account includes the following tools, available through your account settings or by contacting live chat. None of them require a waiting period to activate — they take effect immediately.

Setting Deposit and Bet Limits

Deposit limits are the most direct way to control how much money enters your account. You choose a maximum amount for a daily, weekly or monthly window. Once that amount is reached, further deposits are blocked until the period resets.

How to set a deposit limit

1. Log in to your 1qqq account.
2. Go to Account Settings and select the Responsible Gaming tab.
3. Choose Daily, Weekly or Monthly and enter your preferred limit in BDT (minimum ৳400).
4. Confirm the change. It applies to your next deposit immediately.
5. To increase a limit, there is a 48-hour cooling-off period before the higher amount becomes active. Decreases take effect right away.

Self-Exclusion: Taking a Longer Break

Self-exclusion is for players who feel they need a firm stop. When you self-exclude, your 1qqq account is deactivated. You cannot log in, make deposits or place bets for the duration you choose.

Available exclusion periods are: 3 months, 6 months, 1 year, or permanent closure. During any exclusion period, 1qqq will not send you promotional emails, bonus offers or any marketing communications.

How to request self-exclusion

1. Send an email to [email protected] from the address registered to your account.
2. Write "Self-Exclusion Request" in the subject line and state your preferred period in the body of the message.
3. Our team will confirm the exclusion and deactivate your account within one business hour.
4. You will receive a confirmation email. Keep this for your records.

To lift a self-exclusion before the period ends, you must contact support and wait a mandatory 7-day reflection period. This is intentional — it gives you time to reconsider. At the end of the agreed period, your account can be reactivated on request.

Cool-Off Period: A Short Pause

A cool-off is lighter than self-exclusion. It locks your account for a short period — 24 hours, 7 days or 30 days — after which access returns automatically. Use a cool-off when you feel you are playing too often but are not ready for a longer exclusion.

During a cool-off, any pending withdrawals are still processed normally. Your funds remain safe. Contact live chat or email support to activate a cool-off; it takes effect within minutes.

Age Verification and the Under-18 Rule

1qqq does not allow anyone under 18 years of age to register or play. This is a firm rule, not a guideline.

During registration, you confirm that you are 18 or older. Before your first withdrawal, you must complete KYC verification by submitting one of the following documents: a National ID Card (NID), a passport or a driving licence. Our team reviews KYC documents within 2 hours.

If we have reason to believe an account is being used by or on behalf of a minor, we will suspend the account immediately and withhold any funds pending investigation. If you suspect a minor is using 1qqq, please report it to [email protected] right away.

External Support Organisations

1qqq encourages players to reach out to independent organisations if they feel their gambling is out of control. These services are confidential and free of charge.

• Gamblers Anonymous (International): Peer support groups and 12-step programmes, available online for Bangladeshi players at www.gamblersanonymous.org.
• Befrienders Worldwide: Emotional support helplines in many countries. If gambling is linked to feelings of hopelessness, their volunteers are available around the clock.
• National Mental Health Institute (NIMH), Bangladesh: Government-run mental health services in Dhaka. Gambling disorder can be treated as part of broader behavioural health care.

Reaching out is not a sign of weakness. Many players who have used these services continue to enjoy recreational gambling responsibly afterwards, with better habits and clearer boundaries.

Contact 1qqq About Responsible Gaming

Our support team is available around the clock. For responsible gaming requests — deposit limits, cool-offs, self-exclusion or account closures — email is the most reliable channel because it creates a written record.

When you contact us about a responsible gaming matter, please include your registered email address and the specific tool or action you need. We will not ask you to justify your decision — the request alone is enough for us to act.

Common Questions About Playing Responsibly on 1qqq

Can I still withdraw my balance after self-excluding?

Yes. Self-exclusion closes your account to new deposits and bets, but it does not forfeit your existing balance. Submit a withdrawal request to [email protected] at the same time you request exclusion. The team will process it within the standard timeframe (around 8 minutes once KYC is verified). The minimum withdrawal amount is ৳1,500.

What happens to my bonus funds if I set a deposit limit or self-exclude?

Active bonus funds that have not yet met the wagering requirement (21× the bonus amount) are forfeited when self-exclusion takes effect. Bonus funds that have already cleared wagering and been converted to real money are treated as part of your withdrawable balance and can be paid out normally.

I want to reduce my deposit limit — how quickly does the change apply?

Reductions apply immediately after you confirm the change in your account settings or notify live chat. You do not have to wait. Only limit increases carry the 48-hour delay, which is there to prevent impulsive decisions during a losing session.

Will 1qqq keep sending me promotional messages during a cool-off or exclusion?

No. As soon as a cool-off or self-exclusion is activated on your account, we remove you from all marketing lists. You will not receive bonus offers, weekly promotions or any other commercial communications until your chosen period ends and you actively request reactivation.

Is it possible to gamble at 1qqq without setting any limits?

Yes — limits are optional tools, not mandatory restrictions for all players. However, we strongly recommend that every player sets at least a monthly deposit limit that reflects their actual entertainment budget. The 1qqq minimum deposit is ৳400, so it is easy to start small and adjust over time as you get a feel for your own comfortable range.