Privacy Policy
This Privacy Policy explains how 1qqq (operating at 1qqq.lat) handles personal information when you register an account, deposit funds, play games or contact our support team. Reading it takes about five minutes and tells you exactly what data we hold and what we do with it.
Who Operates This Site
1qqq operates the online gaming platform at https://1qqq.lat. For any privacy question, the fastest route is email: [email protected]. Our 24/7 live chat is also available from the main site.
Data We Collect From You
We collect only what is needed to run your account, process payments and meet legal obligations. The table below sets out each category and why we ask for it.
| Category | Examples | When collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Registration and KYC verification |
| Contact | Mobile number, email address | Registration |
| Financial | bKash / Nagad / Rocket / Upay account numbers, transaction IDs, deposit and withdrawal amounts in ৳ BDT | Every deposit or withdrawal |
| Device & Technical | IP address, device type, OS version, browser type, session timestamps | Each visit or app session |
| Gameplay | Games played, bets placed, win/loss history, session durations | While playing on 1qqq |
| Communications | Chat transcripts, support emails, complaint records | When you contact support |
We do not collect sensitive categories of data such as political opinions, health records or biometric data.
How 1qqq Uses Your Data
Your data has a specific purpose for each use. We do not sell it to third parties for marketing and we do not use it for automated profiling that produces legal effects against you.
- Account management: creating your 1qqq login, verifying identity before your first withdrawal, resetting passwords.
- Payment processing: completing bKash, Nagad, Rocket and Upay transactions; matching deposits to your account within our two-minute processing window.
- Fraud and security: detecting unusual login patterns, verifying that one device is not linked to multiple accounts, flagging suspicious financial activity.
- Responsible gaming: monitoring for signs of problem gambling and applying self-exclusion or deposit limits when you request them.
- Customer support: resolving your queries via live chat or email at [email protected].
- Legal compliance: retaining transaction records as required by applicable law; responding to lawful requests from competent authorities.
- Service improvement: aggregated, anonymised gameplay analytics to improve game selection and app performance; no individual player is identified in this process.
Legal Basis for Processing
Depending on the activity, 1qqq processes your data under one of the following bases:
- Contract performance — processing necessary to run your account and fulfil deposits or withdrawals.
- Legal obligation — KYC document checks and financial record-keeping required by law.
- Legitimate interest — fraud prevention, security monitoring and service analytics, balanced against your rights.
- Consent — sending you promotional communications by SMS or email; you can withdraw this consent at any time.
When We Share Your Data
1qqq does not sell player data. We share it only where necessary:
- Payment processors: bKash, Nagad, Rocket and Upay receive only the transaction details needed to complete a payment.
- Game providers: Playtech, Spribe, FA Chai, PG Soft, Red Tiger and KA Gaming receive a pseudonymous player token to load your game session; they do not receive your name or financial details.
- Identity verification services: a third-party KYC provider checks your NID, Passport or Driving Licence against official records. Document images are not stored by 1qqq after the check completes.
- Legal and regulatory authorities: we disclose data when required by a valid court order or regulatory demand.
All third-party processors are bound by data-processing agreements that limit their use of your information.
How Long We Keep Your Records
| Record type | Retention period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Financial transaction records | 7 years from each transaction date |
| KYC documents | 5 years from account closure |
| Support communications | 3 years from last contact |
| Device and session logs | 13 months from each session |
| Gameplay history | Duration of account + 2 years after closure |
Once a retention period expires, data is deleted or irreversibly anonymised.
Your Rights Over Your Data
You have the following rights in relation to the personal data 1qqq holds about you. To exercise any of them, email [email protected] from the address linked to your account.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate or incomplete information.
- Deletion: ask us to erase your data where there is no longer a legal reason to keep it. Note that legal retention obligations may prevent full deletion of financial records.
- Restriction: ask us to pause processing while a dispute is resolved.
- Portability: receive your account data in a machine-readable format.
- Objection: object to processing based on legitimate interest, including direct marketing.
- Withdraw consent: opt out of promotional messages at any time without affecting your account.
We respond to rights requests within 30 days. We may need to verify your identity before acting on a request.
Cookies and Tracking
1qqq uses cookies and similar technologies to keep you logged in, remember your language preference and analyse aggregate site usage. No third-party advertising cookies are placed.
Cookie types we use
- Session cookies: temporary, deleted when you close your browser. Used to keep your login active during a gaming session.
- Preference cookies: remember settings you choose, such as display options in the 1qqq app. Expire after 90 days.
- Analytics cookies: count page visits and measure load times. Data is aggregated and cannot identify you individually. Expire after 13 months.
You can disable cookies in your browser settings. Disabling session cookies will prevent you from logging in. The 1qqq Android app (version 2.5.2) uses local storage rather than browser cookies.
Security Measures
All data in transit between your device and 1qqq.lat is encrypted with TLS. Stored payment details are encrypted at rest. Access to production databases is restricted to named staff with two-factor authentication. We carry out regular internal security reviews and promptly patch vulnerabilities reported to us.
If you suspect unauthorised access to your account, change your password immediately and email [email protected] or start a live chat. We can freeze your account while we investigate.
Players Under 18
1qqq is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. KYC identity checks are required before your first withdrawal, and we cross-reference date of birth against official documents. If we discover that an account was opened by someone under 18, we will close it immediately and return any remaining balance after deducting any bonuses claimed.
If you believe a minor has registered on 1qqq, please notify us at [email protected] as soon as possible.
Updates to This Policy
We may update this Privacy Policy when our practices change or when legal requirements are updated. The "Last updated" date at the top of this page always reflects the most recent version. If we make a material change that affects how your data is used, we will notify you by email and display a notice on the 1qqq site for at least 14 days before the change takes effect.
Continuing to use 1qqq after a notified change takes effect means you have read and acknowledged the updated policy. If you disagree with a change, you can close your account by contacting support.
Contact 1qqq
For any question about this Privacy Policy, a data subject rights request, or a concern about how your information is handled, reach us through either channel below:
- Email: [email protected] — typical response within 24 hours.
- Live chat: available 24/7 on 1qqq.lat — for urgent account issues, chat is faster.
Please include your registered mobile number and a brief description of your query so we can locate your account quickly.